Help centre

Open Wallet and choose an amount. Card top-ups are processed by our payment provider on a secure hosted page and appear in your balance as soon as the payment is confirmed, usually within seconds. Your wallet is held in the currency you chose in Settings; a separate wallet is opened for each currency you use.

When you press Buy now you see a confirmation screen with the exact total in your currency. That quote is valid for about two minutes, with a countdown on the page. If it expires, go back and confirm again; nothing is held from your wallet until you press Pay.

The quoted total is held when you pay. We charge only for the voucher units the issuer actually delivers; if a unit fails, its share of the hold is released back to your wallet automatically. The order page always shows Charged, On hold and Released.

USD, QAR, AED, SAR, OMR, BHD, LKR and BDT. Switch the currency in the header to see prices in it; your wallet currency is set in Settings. The value printed on a gift card is in the brand's own currency and is shown on every value tile.

If local VAT or GST applies to your country, it is included in the price you see on the brand page and itemised on the confirmation screen. Set your country in Settings so the right rate applies.

After you pay, the order page shows three steps: Paid, Issuing and Ready. Issuing usually takes a few seconds; the page updates by itself. When a voucher is ready, press Reveal to see the code. If you chose email delivery you also receive a signed link that reveals the code only after you click it. Codes are never written in the email itself.

Occasionally the issuer takes longer or we have to confirm the outcome with them. Your funds stay on hold, never charged, until each unit is confirmed. If it has been more than a few minutes, open a ticket of type Order taking too long from the order page and we will chase it.

Codes are encrypted when stored and decrypted only when you ask. The reveal is recorded with the time and device, which protects you if a code is later disputed. Treat a revealed code like cash: anyone who sees it can redeem it.

Under Orders. Open the order and press Reveal on any voucher. Email links stay valid for 30 days; the order page does not expire.

First check that the brand, region and platform match your account (for example a US PlayStation card will not work on a Qatar account) and follow the How to redeem steps on the voucher. If the platform still rejects it, open a ticket of type Code does not work or Code already redeemed from the order page. The form asks for the affected voucher, when and where you tried to redeem it, and a screenshot of the error. We raise it with the issuer and reply by email and in your ticket. See our Refund policy for the possible outcomes.

If you have not revealed the code yet, open a ticket straight away and we will check with the issuer whether it can be withdrawn. Once a code is revealed it cannot be returned or exchanged, so please check the region on the brand page before buying.

No. We never ask for a full code or PIN by email, chat, phone or social media. Support sees a masked reference to each voucher and can check its status with the issuer without the code. If someone claiming to be Topupa Sandbox asks for a code, do not share it and report it.

Open the order and compare Charged, On hold and Released with the wallet activity list. If something does not add up, open a Billing question ticket with the order selected and we will reconcile it against the ledger.

In Settings. Changing the wallet currency opens a wallet in that currency; funds in other wallets stay where they are and can still be used at checkout.

Email support@topupa.com from your account address. We close the account and remove personal details, but keep order and wallet records for as long as tax and accounting law requires. See the Privacy Policy.